As an investor or asset manager, you understand the benefits of positive tenant relationships on your property, and as a person, you recognize that one of the greatest human qualities is gratitude.  As we enter the holiday season, having an “attitude of gratitude” is one of the greatest things you can do for yourself and your tenants.  There are many ways to express gratitude, and the most effective do not require large expenditures.

Five Ways to Express Gratitude to Your Tenants

1.       Make a visit: When was the last time you visited your tenants, shook their hands and genuinely inquired about their businesses? Take a few hours and go visit each tenant.  Learn a little more about their businesses and about who they are as people.  It will be time well spent.

2.       Ask for feedback:  Send a survey and give your tenants a chance to voice their suggestions or opinions.  Offer a gift or prize to encourage them to complete and return it.  Implement one of their suggestions and acknowledge the tenant who made the suggestion in a reply email. Not only will they appreciate the opportunity to provide input, you will be given tools to improve.

3.      Bring them together: Your tenants may work right next door to one another, but they probably don’t know each other well, or have the opportunity to interact.  Hosting a little gathering in your lobby or parking lot, like renting a food truck or bringing out a grill and barbecuing, will give you all the opportunity to spend a little time together.

4.     Ease their burden: Is there something on the property or in the area that is a nuisance? Is there an inexpensive upgrade that you can make for everyone’s benefit?  If there is a little room left in your budget this year, make a small improvement that will be beneficial to their day-to-day operations, like adding tint to windows or directional signage to the parking lot.

5.     Give a gift: If you truly don’t have the time to visit, send your thanks in the form of an inexpensive gift.  It is not necessary to spend a lot of money to show gratitude.  A dozen donuts or cookies or a box of chocolates are inexpensive gifts that your tenants can enjoy sharing with their employees.

At Laverty Chacón, we recognize the importance of giving back, both in our business and in our community.  To learn more about our efforts to spread cheer this holiday season, visit our blog at www.lavertychacon.com

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